At DTS Plumbing & Heating, we’re all about making things quicker, easier, and more convenient for our customers. That’s why we offer WhatsApp video surveys – a smart way to get fast, accurate quotes without the need for a home visit.
Whether it’s a new boiler, bathroom renovation, or general plumbing job, our video surveys allow us to see what’s needed, ask the right questions, and get the ball rolling – all without you having to leave the house (or even change out of your slippers).
Why We Use WhatsApp Video Surveys
WhatsApp video calls let us:
- Quote accurately – We can see the space, ask the right questions, and provide tailored advice.
- Save you time – No waiting around for visits or unnecessary disruptions.
- Answer your questions on the spot – It’s a live chat with a real expert.
- Cut down on travel and emissions – Better for the planet and your schedule.
How to Prepare for Your Video Survey
1. Stay in a Good WiFi or Signal Area
The clearer the call, the better we can help. Try to be near your WiFi router or in a strong mobile signal zone so the video doesn’t drop or freeze mid-chat.
2. Have the Area Accessible
Please make sure we’ll be able to see the area you want us to look at – whether it’s your boiler, bathroom, or pipework. If there’s anything to move out of the way first, that helps too.
3. Lighting Makes a Difference
Open the curtains or switch on the lights to help us get a clear view. Shadows can make it harder to see details.
4. Grab a Tape Measure
If you can, have a tape measure to hand or measure key areas in advance. This really helps when we’re looking at appliance sizes, radiator replacements, or planning layouts.
5. Send Us Product Info or Inspo Pics
If you’re looking at specific products (like a boiler model or a bathroom suite), feel free to send us any:
- Manufacturer specs
- Photos
- Links to items you’ve seen online
This helps us be better prepared before the call starts.
What Happens on the Day
We’ll Send You a Quick Message First
We’ll always send a reminder message before the call so you’re not caught off guard. If you don’t need the call anymore, no worries – just drop us a message and we’ll cancel it.
Step-by-Step: How to Join the Call
- Answer the WhatsApp Video CallWe’ll give you a ring at the agreed time. Just tap the green button to answer.
- Switch to the Back CameraTap your screen, then tap the camera switch icon to use your back camera. This gives us the clearest view of what you’re showing.
- Walk Us Through ItMove your phone slowly around the space. We’ll guide you if we need to see anything closer or from a different angle.
- Ask Questions As You GoThis is your time too – if you’ve got queries or ideas, fire away while we’re on the call.
It’s a Casual Chat, Not an Inspection
No need to dress up or worry about making everything spotless. We’re here to help, not judge. Just be yourself and we’ll do the rest.
Ready to Book?
If you’re planning a new install or just need expert advice, a WhatsApp video survey is a great place to start. You can contact us on WhatsApp directly or through our website, and we’ll get your call booked in.