At DTS Plumbing & Heating, everything we do revolves around our DTS Difference—our promise to provide a service that prioritises your peace of mind. Our service charge is no exception. It plays a key role in ensuring we deliver on our core values: customer focus, reliability, honesty, trust, and cleanliness.
Let’s explain what the service charge is, why it’s important, and how it embodies the DTS Difference.
What Is the Service Charge?
Our service charge is a fixed cost that covers the initial visit to your home, including diagnostics and a detailed assessment of the issue. Previously known as a call-out charge, we’ve renamed it to better reflect the value and quality of service we deliver.
This charge ensures that our professional engineers can promptly attend to your needs, bringing the tools and expertise required to resolve your plumbing or heating issue. More importantly, it guarantees that every step of your experience aligns with our DTS Difference.
How the Service Charge Reflects the DTS Difference
1. Customer Focus: Your Needs Are Our Priority
The service charge ensures that our engineers can provide a tailored, efficient solution to your specific problem. From diagnosing the issue to offering expert advice, we make sure your needs always come first.
2. Reliability: We Get the Job Done on Time, Every Time
The service charge allows us to maintain a team of skilled professionals ready to deliver dependable, timely service whenever you need us.
3. Honesty & Trust: Clear, Upfront Advice Without Hidden Fees
We believe in transparent pricing. The service charge is clearly outlined from the start, so there are no surprises. If additional work is required, we’ll provide a no-obligation quote before proceeding.
4. Cleanliness: We Leave Your Home Spotless After Every Job
We know the importance of respecting your home. From the moment we arrive until we leave, we ensure that our work area is clean and tidy, reflecting the high standards of the DTS Difference.
What’s Included in the Service Charge?
Our service charge covers:
• An engineer’s visit to your property
• A thorough inspection and diagnosis of the issue
• Expert advice on the best solution
• A detailed quote for additional work (if required)
The service charge is £105, which includes the call-out and the first visit. If further parts or work are needed, we’ll provide a clear quote for your approval before proceeding.
Why the Service Charge Is Essential
The service charge enables us to deliver:
• A professional, customer-focused service
• Rapid responses to emergencies
• Skilled, reliable engineers with the tools to get the job done right
• Transparent, honest pricing with no hidden fees
It’s an investment in the quality, reliability, and peace of mind that come with choosing DTS Plumbing & Heating.
Committed to Upholding the DTS Difference
The service charge is more than just a fee—it’s a reflection of our commitment to excellence and the values that set DTS Plumbing & Heating apart. With over 1,000 positive reviews, we take pride in offering a service that’s second to none.
If you have any questions about our service charge or need help with your plumbing or heating, our team is ready to assist.
Experience the DTS Difference Today!
Contact us to schedule your appointment.
Call us on 0114 248 3011
Or visit dtsplumbing.co.uk/about-us/