DTS Privacy Policy

Who are we?

We are DTS Plumbing & Heating Services and can be contacted on the below contact details:

Email: enquiries@dtsplumbing.co.uk

Telephone: 01142483011

Address:

10-11 Treeton BusIness Centre
Rother Crescent
S60 5QY

Our Data Protection Officer

Our data protection officer can be contacted on the below:

Why do we collect and use your personal information?

We collect and use your personal information to provide you with our repair, maintenance and installation services. We may also use your personal information to send marketing communications about similar products and services by email. Each marketing email will include an unsubscribe link, and you can object to receiving marketing at any time.

What is our lawful basis for handling your personal information?

Under UK GDPR, the lawful bases we rely on are:

• Contract – to deliver our services and fulfil our agreement with you.

• Legal obligation – where required by law (e.g. reporting to regulators).

• Legitimate interests – to send marketing about similar services, to work with professional service providers, or in the event of a merger or acquisition.

We rely on the soft opt-in for email marketing to existing customers, in line with PECR.

What happens if I do not provide my personal information?

We need your personal information in order to provide our Plumbing/ Heating/ Boiler repair and installation services to you. If we do not collect your personal information, we will not be able to provide our services to you.

Who will we share your personal information with?

We may share your information with:

  • Finance lenders/brokers (for finance applications)
  • Law enforcement agencies and regulators (e.g. FCA, HMRC) where required
  • Professional advisers (lawyers, accountants, compliance consultants) under confidentiality agreements
  • Successor organisations if we are involved in a merger or acquisition How long will we store your personal information?
  • We will retain your information for up to six years from the date we stop providing services to you.
  • If you consent to marketing, we will retain your data until you withdraw consent or unsubscribe.

How long will we store your personal information?

We will store your personal information for up to six years from ceasing to be our client. This is to enable us to refer to our records in the unlikely event that you want to lodge a complaint against us within six years.

If you do not exercise your right to object to marketing or unsubscribe to our marketing emails, we will store your personal information for marketing purposes until you exercise your right to object or unsubscribe.

What are your rights in relation to your personal information?

Right to access 

You have the right to request copies of the personal information we hold about you at any time.

Right to rectification

You have the right to request that we correct any inaccurate personal information we hold about you.

Right to erasure

You have the right to request that we delete your personal information from our records.

**Please note that we will not be able to delete your personal information whilst we are still providing our services to you. We will be able to delete your personal information once you cancel the service or once the service is completed.

Right to restrict processing

You have the right to request that we restrict how we use your personal information.

Right to object

You have the right to object to the collection and use of your personal information at any time.

Right to data portability

You have the right to obtain a copy of your personal information in a legible and compatible format such as Excel or Word.

Right to withdraw consent

You have the right to withdraw your consent for us to use your personal information at any time.

How can I exercise my rights in relation to my personal information?

You can exercise all of your rights by contacting us on any of the above contact details.

How do I lodge a complaint about the use of my personal information?

You can lodge a complaint with us directly by contacting us on one of the above contact details.

You also have the right to lodge a complaint directly with the Information Commissioner’s Office (ICO). The ICO are the regulator who makes sure that we use your personal information in a lawful way.

You can lodge a complaint with the ICO by following this link https://ico.org.uk/concerns/ or calling the ICO on 0303 123 1113.

Complaints Policy

On the rare occasion that we do receive a complaint, we take it very seriously. If you have an issue with a product purchased via finance and we have been unable to resolve your issue, please contact TradeHelp Ltd using the following details:

  • Write: Marchwiel Centre, Bryn Lane, Wrexham Ind Est, LL13 9UT
  • Telephone: 01978 666887

E-mail: info@tradehelp.co.uk

If your complaint relates to the finance linked to your purchase you can still let us know about this, but we will forward it on to your credit provider. Your credit provider will acknowledge your complaint and investigate it thoroughly and issue their response within eight weeks.

What to do if you can’t reach an agreement:

If you are not satisfied with the lender’s response to your complaint relating to the finance agreement, you may be able to refer the matter to the Financial Ombudsman Service. You must contact them within six months of the date of the lender’s final response letter to you.

They can be contacted in the following ways:

Further details can be found on the Financial Ombudsman Service website: www.financial-ombudsman.org.uk