DTS Terms & Conditions

  1. Whilst all reasonable care will be taken during the execution of the works, no responsibility can be accepted for any faults or failures that may occur to existing pipework, fittings, equipment, , due to disturbance caused by the proposed works.
  2. The attached estimate is based on a non-intrusive survey of the property and assumes that any existing systems we connect to are in good condition and in working If faults are discovered during the works, we reserve the right to charge for correcting them.
  3. Dismantling, clearing, and reinstating any fitted cupboards, , to permit the proposed works will be charged at extra cost unless specified.
  4. If it is necessary to access floors below fitted carpets, these will be lifted and laid back on No re-stretching or fixing has been allowed unless specified.
  5. Water, gas, and electrical services may need to be isolated temporarily, with notice provided in The isolation period will be kept as short as possible.
  6. Whilst all holes formed during the works will be made good, no allowance is made for the reinstatement of We do not guarantee to match existing brickwork where boiler flue terminals have been removed.
  7. No allowance has been made for casing in pipework or painting/decorating of the new works.
  8. Unrestricted access to all relevant parts of the property is Any delays due to restricted access may incur extra charges or affect the completion schedule.
  9. Delays caused by other trades not under our control may be subject to extra charges or affect completion.
  10. Unless specified, works will be carried out in one continuous visit. Additional visits due to circumstances beyond our control may incur a
  11. Ownership of materials supplied remains with us until full payment is Legal action may be taken for non-payment.
    1. No allowance has been made for out-of-hours working unless specified.
  12. Start and completion dates are provided in good faith but may be subject to change due to unforeseen circumstances. No liability is accepted for delays outside our
  13. Work is guaranteed for 12 months against faulty Materials are covered under manufacturer warranties.
  14. Statutory Rights Protection: This does not affect your statutory rights under UK consumer protection laws.
  15. Clients should contact the manufacturer directly for issues with third-party materials, though we will assist in coordinating communication.
  16. We reserve the right to substitute items of different manufacturers if they meet the required standards.
  17. Any materials supplied by the client will be inspected before installation. Faulty materials may delay completion and may incur additional costs.
  18. Additional works requested during the job will be charged at extra cost, with prior approval from the client.
    • Estimates are valid for 30 days and subject to revision after 90 days.
    • Payment Terms & Late Payment Interest: Payments must be made as per the agreed schedule.
  1. We reserve the right to charge interest at 5% per month on overdue Alternatively, under the Late Payment of Commercial Debts (Interest) Act 1998, statutory interest of 8% above the Bank of England base rate may apply, plus a fixed compensation charge.
  2. The removal of hazardous materials such as asbestos is not included in this estimate and will be subject to extra
    • Accepting the estimate confirms acceptance of these terms.
  3. Gas safety checks will be carried out before working on gas Any necessary repairs will be chargeable.
  4. Power flushing of heating systems may expose Any necessary repairs are chargeable.
  5. Combination boilers may cause pressure issues in existing heating systems. Any necessary repairs are chargeable.
    • Parking fees in controlled zones will be passed on to the client.
  6. The client is responsible for ensuring children and pets are kept away from work
  7. Clients in leasehold properties must secure all necessary We accept no responsibility for unauthorised works.
    • Cancellation Rights & Cooling-Off Period:
  1. Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, customers have a 14-day cancellation period for contracts signed off-premises.
  2. If work begins within this period at the customer’s request, a charge may apply for work completed.
    • Cancellation must be provided in writing.
  3. We are not liable for indirect, consequential, or incidental damages arising from delays or interruptions, except where required by law.
  4. Our team adheres to strict health and safety regulations and holds relevant certifications.
    • Materials supplied by third parties are not covered under our liability.
    • Disputes will first be attempted to resolve through negotiation or mediation.
    • Estimates are subject to market conditions.
    • We reserve the right to cease work for non-payment or safety concerns.
  1. We are not liable for force major events such as natural disasters, pandemics, or
    • Clients consent to electronic communication and agreements.
    • We comply with GDPR and will protect client data.
    • We may photograph completed work for marketing with client consent.
    • We adhere to environmental policies and responsibly dispose of waste.
  1. We reserve the right to refuse or halt work if unsafe site conditions are present.

DTS Bathrooms – Additional Terms & Conditions

  1. Scope of Responsibility
    • DTS Bathrooms is responsible solely for supplying the bathroom suite and materials specified in the
    • All materials supplied by DTS Bathrooms remain our property until payment has been received in full.
  2. Installation Work
    • The bathroom installation will be carried out by a DTS-approved third-party contractor, as named in the quotation.
    • DTS Bathrooms is not directly responsible for the workmanship of third- party Their work is insured directly through them, and all liability for their work rests with them.
    • Installation services will be invoiced directly by the third-party installer, separate from the materials supplied by DTS
    • Customer Agreement: By proceeding with the installation, the customer enters into a direct contract with the third-party installer, who is responsible for all aspects of their work.
  3. Warranty & Liability
    • While DTS Bathrooms provides manufacturer warranties on supplied materials, any warranty on installation work is covered directly by the approved
    • Customers should address any concerns regarding workmanship directly with the third-party contractor.
    • Statutory Rights Protection: This does not affect your rights under UK consumer protection laws.
  4. Project Coordination
    • While DTS Bathrooms helps facilitate coordination, scheduling, and communication with third-party installers, we are not liable for delays or issues related to their
    • Any additional work requested after the project has commenced will be subject to a separate agreement and additional charges.
  5. Payments & Deposits
    • A deposit covering the cost of materials is required to secure the
    • Payment for installation work must be arranged directly with the third-party contractor, as DTS Bathrooms does not handle installation
  6. Site Conditions & Access
    • The client must provide clear access to the installation area to prevent
    • Any delays caused by restricted access, existing faults, or structural issues may result in additional charges from the third-party
  7. Dispute Resolution
    • Any disputes related to materials supplied by DTS Bathrooms should be directed to us for resolution.
    • Any disputes related to workmanship should be addressed with the third- party installer, as they are independently responsible for their
  1. Photography & Marketing
    • With the client’s consent, DTS Bathrooms may take photographs of the completed bathroom for marketing purposes.
  2. Environmental Responsibility
    • Waste disposal policies align with environmental best Clients may inquire about responsible disposal options.
  1. By accepting our quotation, you agree to the DTS Bathrooms Terms & Conditions, including our supply-only responsibility and the independent invoicing and liability of third-party