There are many questions we get asked on a regular basis. So to help our customers, we have compiled a list of the top 10 questions we get asked. Some are plumbing related, others are company related, but we hope in some way they will help!
Plumbing Related Top Questions
1 – How do I top the pressure up on my boiler?
Switch the boiler off and allow it to cool down. Check that both ends of the filling loop (usually a silver braided hose on the pipework under boiler) are securely attached. Open both valves and allow water into the system. You should be able to hear this as the pressure is rising. Let the pressure gauge reach around 1.5 bar then close both valves, one after the other. If you are needing to do this regularly, there may be a leak on your central heating!
2 – My heating isn’t coming on automatically, what should I do?
Check your thermostat. It may need new batteries causing it not to detect the need to switch the heating on! When switching your heating on, we recommend that it is set between 18 and 21 degrees. This is the most energy efficient temperature.
3 – I have a bad water leak, what shall I do?
Turn off the water at the mains to prevent any further damage. Once the mains water is turned off, look for where the leak originally came from and see if it is possible to isolate the water supply to allow you to turn the water back on. Only turn the water back on if you are certain that the leaking area has been isolated! Once this is done, call a plumber to repair the leak.
4 – My radiator isn’t getting hot. What should I do?
If your radiators have a small amount of heat at the bottom but nothing at the top, it may be that it needs bleeding. This is a straightforward process that requires a bleed key and an old towel to remove any excess air out of the system. However, if there is heat at the top and not at the bottom or none of your radiators are heating up at all there may be a more in-depth problem with your central heating.
5 – I can smell gas. What should I do?
Turn off the gas at the emergency control valve located at the gas meter and open windows and doors in the area. Once this is done, call 0800 111 999 to come and isolate the gas supply. This needs to be done as soon as possible as gas may still bypass the valve on the meter. Then call a Gas Safe Registered engineer to repair the problem.
Company Related Top Questions
6 – What methods of payment do you accept?
We accept debit card, credit card, cash and BACS payments. However, we do not accept cheques. Payment for all jobs are taken on completion and our engineers have card machines with them to make the payment process simple!
7 – Do you offer cover on my plumbing and heating?
Yes. We offer three types of cover. These can be found at https://dtsplumbing.co.uk/boiler-service-plans/ and range from £10 – £25 a month.
8 – Who will be coming to my house?
When booking your appointment, wherever possible we will tell you which engineer will be attending. The engineer will send a text message on their way to your appointment to let you know they are on their way. When they arrive, they will also have DTS Plumbing and Heating ID. All of our engineers are DBS checked to give our customers peace of mind that those entering their house are safe and trustworthy.
9 – Do you offer free quotes?
Yes. However, we do not offer free call outs for boiler breakdowns or boiler diagnostics.
10. Will you need to turn my water off when you attend?
It depends on the job. For most boiler related appointments, we shouldn’t have to turn off the water at the mains. For plumbing appointments, we will try our best to isolate the water from each appliance. However, as a last resort we may need to turn the water off.